Remote Customer service Jobs · Customer Service

This role is responsible for delivering an exceptional customer experience by responding to calls, email and/or chat related to benefits, billing and coverage, plan options, claims, payments, finding providers and other general questions. The company is seeking attentive, empathetic, goal-oriented individuals. The role is work from home.

As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners, strengthening client relationships and promoting software adoption.

Seeking friendly, detail-oriented individuals to join our team as Hospitality Customer Service Representatives for hotel reservations. In this fully remote role, you will assist clients with selecting, booking, and managing hotel stays, ensuring their travel plans are seamless and stress-free. This position is ideal for individuals who enjoy working with people, have excellent communication skills, and want flexibility in their work environment.

The Returns Processing Agent will manage and administer transactional processes associated with the reverse distribution of operations to ensure compliance and accuracy of downstream reporting systems. This position will work directly with stakeholders and customers to validate return accuracy and resolve discrepancies while remaining within compliance guidelines and ensure customer service level expectations are achieved.

We are seeking Patient Service Representatives who are passionate about making a difference in our community. Our Patient Service Representatives provide scheduling assistance to Lone Star Circle of Care patients and perform insurance verification duties, appointment confirmations, cancellations, and reschedules. Under general supervision, exercise some discretion, make routine decisions based on existing scheduling guidelines and will assume other duties when assigned.

Connect patients with critical health and social services, playing a pivotal role in care. Focus on helping individuals schedule and attend health care services by forming meaningful connections. Requires strong interpersonal skills and a drive to help patients access the care they deserve.

Serve as the primary financial contact for caregivers during onboarding into behavioral health services reviewing and explaining insurance benefit coverage and Lyra Health’s estimated costs for care in a clear, compassionate manner. You will answer initial financial and insurance-related questions, escalating or redirecting to the family’s insurance plan for detailed inquiries, and collaborate with the Care Coordination and Clinical teams.

As a Customer Support Level 2 Regular, you will handle a wide range of inbound customer inquiries, serving as a primary problem-solver for complex issues. You're expected to independently resolve most issues, ensuring customer satisfaction through empathetic communication and deep product knowledge, adapting to diverse customer needs.

A Collections Agent will play a crucial role in managing and resolving early-stage delinquent accounts. This position requires excellent communication skills, a strong understanding of customer behavior, and the ability to negotiate effectively. The successful candidate will be responsible for reviewing and analyzing accounts, engaging clients to resolve outstanding issues, and ensuring that accounts are managed in accordance with company policies.

Coordinate the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. Ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment. Reach out to body shops to confirm vehicle pick-up details and talk to vehicle owners to get necessary releases. Keep accurate notes and meet daily performance goals.