Handle inbound and outbound calls, providing clear translation and communication in both English and Portuguese.
Assist customers with billing, account updates, and general inquiries while maintaining accurate records of interactions.
Meet daily and monthly performance goals, escalating complex issues and adhering to company policies for customer service.
MCI is a Business Process Outsourcing (BPO) company that provides solutions like customer contact management, IT services, and staffing to diverse clients. It has over 10,000 employees across numerous brands and locations, fostering a fast-growing and recognized industry partnership.
Coordinate travel-related services based on client needs and preferences.\n- Manage communication to ensure details, updates, and confirmations are delivered clearly.\n- Organize timelines, schedules, and service components for accuracy across multiple requests.
Aisles & Abroad is a travel services company that organizes and coordinates travel details for clients. The company offers a supportive, team-oriented environment and operates with a focus on flexibility and client-centered service.
Consult with clients to understand their travel goals, preferences, and budget to create customized plans.
Research and book destinations, accommodations, flights, and excursions using online booking tools and supplier platforms.
Provide pre- and post-travel support, including managing itinerary changes and client inquiries.
Destination Planners specializes in crafting unforgettable vacation experiences tailored to each client’s interests, preferences, and budget. The company operates with a collaborative team, offering training and support while focusing on seamless, personalized service.
Advise clients on hotel accommodations, flights, and tailored travel packages.
Stay updated on current travel trends, promotions, and utilize a curated supplier network.
Manage client relationships and deliver top-tier service and communication.
They are a travel planning company specializing in hotel accommodations, flights, and vacation packages. They operate fully remotely with a dynamic team, offering a flexible schedule and provide full training with no prior experience required.
Respond to customer inquiries via phone, email, and live chat, resolving concerns with empathy and providing accurate information on products, promotions, and orders.
Document all customer interactions thoroughly in the CRM, escalate priority issues, and use support tools to ensure customer satisfaction and meet quality KPIs.
Work a flexible schedule including evenings and weekends, continuously learn new procedures, and identify opportunities to improve the overall customer experience.
Minted is a design marketplace that crowdsources creative content from independent artists worldwide and sells the best designs as art, home decor, and stationery. The company is headquartered in San Francisco, employs over 350 full-time staff, fosters a culture obsessed with great design and art, and leverages technology to empower artists and bring fresh, trend-forward products to a global audience.
Communicate with clients to understand their hotel needs, preferences, and budgets while providing accurate information on hotel options, pricing, and amenities.
Assist clients with making and managing hotel reservations, maintaining accurate records of bookings and interactions through prompt, professional responses via phone, email, or online platforms.
Collaborate with team members to ensure client satisfaction and stay current on travel trends, hotel offerings, and industry updates in a fully remote, flexible work environment.
Destination Planners is a professional travel planning company dedicated to creating exceptional travel experiences globally, specializing in hotel accommodations, cruises, all-inclusive resorts, and group travel. The company focuses on outstanding customer service and attention to detail, offering a supportive team culture and comprehensive training to its employees.
Assist clients with booking hotels, resorts, and accommodations through online platforms, researching options based on destination and budget.
Process reservations, updates, and modifications accurately while maintaining organized records of bookings and confirmations.
Communicate professionally with clients and supplier partners and stay informed on hotel promotions and destination trends.
We create seamless and memorable travel experiences by connecting clients to hotels and accommodations globally. It is a company that values exceptional service and personalized planning.
Act as the primary contact, swiftly responding to technical support tickets and live chats to diagnose hardware, software, and networking issues.
Provide clear resolution options, assist with system deployments and upgrades, and deliver hands-on technical training to maximize customer product use.
Document issues, create knowledge base articles, escalate complex cases to engineering, and manage RMA/warranty part orders and fulfillment tracking.
Miovision provides traffic signal planning and operations solutions powered by advanced AI to enable smart and efficient transportation networks for communities. It is a growing company focused on driving the Intelligent Mobility Revolution, emphasizing values like teamwork, customer centricity, and continuous improvement.
Provide world-class member experience and facilitate enrollment for individuals interested in Workit Health's program.
Respond promptly and professionally to customer inquiries via phone, email, or chat, resolving issues and escalating complex concerns.
Educate current members on navigating the program, troubleshoot barriers, and achieve individual and team performance goals.
Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care for addiction recovery. Their team is dedicated, passionate, and focused on making exceptional, judgment-free care more accessible.
Own end-to-end onboarding experience for new customers through milestone calls over a 60-day period.
Deliver world-class customer service by providing timely communication and hands-on training to ensure product adoption.
Collaborate internally to leverage resources and ensure customer success while documenting all interactions and milestones.
Tebra provides an all-in-one EHR+ platform designed specifically for independent healthcare practices to streamline operations, increase revenue, and reduce clinician burnout. The company serves over 42,000 private practices and emphasizes collaborative, entrepreneurial values to help healthcare providers rediscover their purpose.